What’s an eSIM?

An eSIM is a tiny chip that’s already installed in your device. During set up, you load your SIM profile onto it by connecting to the internet.

Vodafone Albania now supports eSIMs in smartphones for all the customers that will request it, a convenient new technology supported only by Vodafone Albania in the country.

What’s an eSIM

An eSIM is a tiny chip that’s already installed in your device. During set up, you load your SIM profile onto it by connecting to the internet.

You don’t need to use a physical SIM

Vodafone Albania now supports eSIMs in smartphones for all the customers that will request it, a convenient new technology supported only by Vodafone Albania in the country.

eSIMs aren’t just the next generation of SIM (Subscriber Identity Module) card technology, they do away with the need for a physical card entirely.

SIM cards contain unique identifying information enabling a mobile phone or other device to connect securely to a mobile network. With eSIMs, that data is contained in a few lines of code which is stored on a dedicated chip inside your phone rather than on a removable card.

Using Vodafone’s QR code to load your eSIM on to your phone, you can be online in just a few minutes without the need of getting and inserting a physical SIM card module in your phone.

As most of the smartphones that currently support eSIMs also retain their physical SIM card slots, eSIMs can complement physical SIM cards in a number of ways. For example, you could have both your personal and work mobile numbers on a single device, with one of those lines provided seamlessly by eSIM.

As eSIMs are a relatively new technology, only certain devices have the hardware necessary to use it. Vodafone Albania supports eSIMs in the Apple iPhone XS or newer, the Google Pixel 3 or newer, as well as in certain Samsung Galaxy phones and iPads.

Please refer to the list below:

Android

Samsung

Z Flip
Galaxy S20 Ultra
Galaxy S20 Plus
Galaxy S20

Google

Pixel 3
Pixel 3 XL
Pixel 3a
Pixel 3a XL
Pixel 4
Pixel 4 XL

Apple:

iPhone

iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone SE 2020
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XR
iPhone XS
iPhone XS Max

iPad

iPad Air (4th generation)
iPad Pro 11‑inch (2nd generation)
iPad Pro 12.9‑inch (4th generation)
iPad Pro 11‑inch (1st generation)
iPad Pro 12.9‑inch (3rd generation)
iPad Air (3rd generation)
iPad (7th generation)
iPad mini (5th generation)

Activate my eSIM

It takes under 10 minutes to set up an eSIM.

Before you start, make sure you:

Connect to WiFi
Have received your QR code (attached to your order confirmation email)

Activate my eSIM

Activate my eSIM
It takes under 10 minutes to set up an eSIM.
Before you start, make sure you:
•   Connect to WiFi
•   Have received your QR code
•   You will need to save your QR code if you intend to reuse it in the future.

APPLE

Aktivizimi në një telefon Apple me sistem operativ IOS 14.1

Gjej në menu “Add a Data Plan”

1. Shtyp “Settings

2. Shtyp “Mobile Data”

3. Shtyp “Add a Data Plan”

4. Skano kodin QR që keni marrë në dyqan:

Fokusoni kamerën që të lexoni kodin QR.

5. Ndini hapat që do ju shfaqen në aparatin tuaj për të vazhduar me aktivizimin e profilit eSIM në aparatin tuaj.

SAMSUNG

Aktivizimi në një telefon Samsung me sistem operativ Android 10.0

Gjej në menu “Add using QR code”

Hapni menunë e telefonit duke e ulur poshtë atë.

Shtypni ikonen “settings”

Shtypni “Connections”

Shtypni “Sim card manager”

Shtypni “Add mobile plan”

Shtypni “Add using QR code”

Skanoni QR code

Ndini hapat që do ju shfaqen në aparatin tuaj për të vazhduar me aktivizimin e profilit eSIM në aparatin tuaj.

Troubleshooting

Can an eSIM be used with multiple devices at once?

An eSIM cannot be used with multiple devices simultaneously. An eSIM is assigned to a specific device and cannot be shared or used on other devices at the same time.

How can I remove an eSIM from my phone?

To remove an eSIM from your phone, follow these steps: On an iPhone: Go to Settings > Cellular/Mobile Data > Manage Plans. Under the "Plans" section, select the eSIM plan you want to remove and choose "Remove Cellular Plan." On an Android device: Go to Settings > Network & internet > Mobile network > Advanced > Carrier. Select the eSIM profile you want to remove and choose "Remove" or "Delete."

What should I do if my QR code isn't working?

If your QR code doesn’t work when installing your eSIM, try the following steps: Ensure you have a stable internet connection during the installation process. Check that you’re following the correct steps and entering the QR code into the correct field. If the issue persists, contact us for help.

If I install an eSIM, can I continue using my current (physical SIM) phone number?

Yes, with an eSIM, you can continue using your current (physical SIM) phone number and allocating the available properties on the phone.

How soon will I receive an eSIM QR code?

At the shop you will be provided with eSIM QR code in hard copy (printed in envelope) immediately after purchase. You will need to save

When should I uninstall my eSIM?

You can uninstall your eSIM once it’s no longer valid, you no longer need it.

How many times can I use my eSIM?

An eSIM can typically be used multiple times for activation if the tariff plan is active in the network and it is not in use on another phone.

It takes under 10 minutes to set up an eSIM.

Before you start, make sure you:

•   Connect to WiFi BOTH phones
•   You will need to have at hand your QR code provided from Vodafone
•   Remove the eSIM profile from your existing phone, follow these steps: On an iPhone: Go to Settings > Cellular/Mobile Data > Manage Plans. Under the "Plans" section, select the eSIM plan you want to remove and choose "Remove Cellular Plan."
•   On an Android device: Go to Settings > Network & internet > Mobile network > Advanced > Carrier. Select the eSIM profile you want to remove and choose "Remove" or "Delete."
•   Continue on the new phone the activation process depending on the phone at hand by referring to the instruction above.

FAQ's

When should I install my eSIM?

You can install your eSIM on your device before your trip or when you arrive in Europe. We recommend that you install it ahead of time to ensure it is set up and ready to activate when you need it. You have 12 months to install and activate your eSIM, and 3 months to use your eSIM after activation.

When should I activate my eSIM?

You should activate your eSIM before you travel or at your destination in Europe. To activate your eSIM, please refer to our installation guides. Remember to check which activation instructions apply for your device. Once you activate it, you will have 3 months to use your eSIM.

What happens if I don’t activate my eSIM?

If you don't activate your eSIM, it won’t work. You can install and activate your eSIM at any time within 12 months after purchase.

How do I find my SIM number or EID?

To find your SIM number or EID (eSIM Identifier), check the settings of your device. The exact location may vary depending on the operating system and device you are using. On an iPhone, you can find it under Settings > General > About.
On Android devices, it can be located in Settings > About phone > Status or under SIM card settings. You can also view this in the ‘My account’ section.

Will my eSIM function as a dual SIM?

Your eSIM will function as a second SIM card on your phone. Your eSIM can be used for data only, while your local SIM card can be used for calls and SMS. Please note that, if you use your local SIM card for calls and SMS, roaming charges may apply.

What happens if I delete my eSIM?

If you’ve accidentally deleted your eSIM, please refer to your confirmation email or the ‘My account’ section on our website to re-install your QR code. If that doesn’t help, please contact us via email or live chat, quoting your ICCID number.

I don’t have a SIM card. Can I still use an eSIM?

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

Can I use my eSIM anywhere in the EU region?

Yes, if you have a Vodafone Travel Roaming service with an eSIM, you can generally use it anywhere in the EU region. However, please check the details of the bundle you purchase, as the list of destinations may differ between different packages.

How do I set up my eSIM with a dual SIM phone?

The process of setting up a dual SIM phone depends on your specific device and operating system. Usually, you’ll need to insert a physical SIM card into one of the SIM slots, and then follow the device settings to activate and configure the eSIM.

What do I do if I ordered an eSIM, but I didn’t get the confirmation email?

If you haven't received a confirmation email after ordering an eSIM, check your spam or junk folders, as automated emails can end up there. If that doesn’t help, please contact us.

How do I manage my dual-SIM phone?

To manage your dual SIM phone, you’ll need to configure the settings for each SIM card, such as assigning default settings for calls, messages, and data usage. You’ll usually find these options in your device settings menu, under SIM card or dual SIM settings. You can choose which SIM card to use for specific actions or set preferences for different needs.