Notice on Prepaid Fixed Services

Notice on prepaid fixed services

01.08.2022

Vodafone continuously invests in the latest technology and ensures the delivery of the best possible experience for its customers.

Starting from 1 August 2022, subscribers using prepaid fixed services will benefit from uninterrupted service and will have more time available to pay for the service.

Under the new billing method, Vodafone will issue the invoice at the beginning of each month, and you will have the opportunity to pay the invoice within 15 days, while continuing to enjoy the service.

Change in the Prepayment and Billing Deadline

How it was (until July 2022)	How it will be (from August 2022)
Payment deadline The subscriber must make the payment 10 days before the expiration date of the previously paid service. In case of non-payment, the subscriber will not receive the service for the following month. Example: The subscriber has prepaid the service for the period from 5 July to 5 August. To receive the service for the period 6 August – 6 September, the subscriber must make the payment before 6 August.	Payment deadline The subscriber must make the payment by the 15th of the month in which the service is being used. In case of non-payment within the deadline, Vodafone will notify the subscriber of the payment delay and will grant an additional 15-day grace period before taking any restrictive measures. Example: The subscriber has prepaid the service for the period from 5 July 2022 to 5 August 2022. To receive the service for the period 6 August – 6 September, the subscriber does not need to prepay before 6 August. The subscriber will be able to pay for the August service while using it, up to 15 September.
Billing Method The subscriber is billed at the moment of paying for the service in-store. Example: To pay for the service for the period 5 July 2022 – 5 August 2022, the subscriber must visit Vodafone stores to collect and pay the invoice by 5 August 2022.	How it will be The subscriber is billed on the 1st of each month for the month in which the service is expected to be used. The invoice is made available in the format selected by the subscriber. Example: To pay for the service for September 2022, the subscriber will receive the invoice on 1 September 2022. The invoice will be made available electronically, or physically at the residential address upon the subscriber’s request.

How it was (until July 2022)

How it will be (from August 2022)

Payment deadline

The subscriber must make the payment 10 days before the expiration date of the previously paid service. In case of non-payment, the subscriber will not receive the service for the following month.

Example:
The subscriber has prepaid the service for the period from 5 July to 5 August. To receive the service for the period 6 August – 6 September, the subscriber must make the payment before 6 August.

Payment deadline

The subscriber must make the payment by the 15th of the month in which the service is being used. In case of non-payment within the deadline, Vodafone will notify the subscriber of the payment delay and will grant an additional 15-day grace period before taking any restrictive measures.

Example:
The subscriber has prepaid the service for the period from 5 July 2022 to 5 August 2022. To receive the service for the period 6 August – 6 September, the subscriber does not need to prepay before 6 August. The subscriber will be able to pay for the August service while using it, up to 15 September.

Billing Method

The subscriber is billed at the moment of paying for the service in-store.

Example:
To pay for the service for the period 5 July 2022 – 5 August 2022, the subscriber must visit Vodafone stores to collect and pay the invoice by 5 August 2022.

How it will be

The subscriber is billed on the 1st of each month for the month in which the service is expected to be used. The invoice is made available in the format selected by the subscriber.

Example:
To pay for the service for September 2022, the subscriber will receive the invoice on 1 September 2022. The invoice will be made available electronically, or physically at the residential address upon the subscriber’s request.

ATTENTION – Valid only for the first transitional period of the billing and payment change

The first invoice issued under the new billing model will also include the charges for the days of the previous month, depending on the subscription contract signing date.

Specifically, if the subscriber has prepaid the fixed service for the 30-day period from 5 July to 5 August, the invoice for the following period will be generated on 1 September and will include the charge for the period 5 August – 30 September.

Important note:

All the above-mentioned changes in the billing cycle and payment method for prepaid fixed services are made with the aim of automating internal company processes and increasing customer satisfaction. If, for technical reasons, the new system does not become operational in July, the new payment method will take effect in the following month. Subscribers will be kept informed via SMS about any developments.

For any clarification, write to us directly at: https://api.whatsapp.com/send?phone=355696000140 or contact our agent by calling +140.