Privacy and products

APPS

My Vodafone App

GENERAL INFORMATION

This privacy supplement gives some additional information specific to the My Vodafone App (‘App’) to help you understand the information that is collected by the App and how it will be used. For general information about how we process your data as part of the services we provide to you, please see our main Privacy Policy.

Last updated: February 2022

Who we are

We are Vodafone Albania Sh.A. (hereinafter referred to as ‘Vodafone’ or ‘we/us’), an Albanian legal entity and a member of Vodafone Group Plc. Our registered office is at Autostrada Tiranë-Durrës, Rr: ‘Pavarësia’, Nr. 61, Kashar, Tiranë, Albania. Vodafone Albania is an entity registered at the National Business Centre (NIPT number K11715005L) and it is also registered as a controlling entity with the Office of the Commissioner for the Right to Information and Personal Data Protection (IDP).

How to contact us

Your opinion matters to us – if you have any questions about our privacy supplement, you can email us at: alfunc.askprivacy@vodafone.com or you can mail our privacy team at the postal address:

Privacy Officer

Vodafone Albania

Autostrada Tiranë-Durrës

Rr: ‘Pavarësia’, Nr. 61,

Kashar, Tiranë, Albania

PERSONAL INFORMATION WE COLLECT ABOUT YOU

Information about your interactions with us:
When you use the basic features of My Vodafone, for example checking your billing details, viewing your data plans, viewing information about how much data a particular app is consuming, or interacting with our customer care, information about such interactions are recorded on our servers.

Information about the quality and use of your connectivity services and apps:
Unless you have disabled information collection through the app settings, My Vodafone will regularly send us information about coverage, connectivity and data usage relating to your connectivity services, your location, as well as information about your device, as explained in more detail below.

Coverage, connectivity and data usage
Information about network connectivity and quality for phone calls, internet and data services as experienced by you, as well as statistics about how much your device uses internet services and consumes data, such as:

The percentage of time your phone is on the network
Signal strength
Areas of limited or no service
Quality of the mobile coverage (2G, 3G, 4G)
Call duration
How the call ends
Regular tests of whether your device can connect to the internet
Your upload and download speed
How long it takes to set up a connection to the internet
Hourly data use
How much data your phone uses when it's in standby mode
How much data goes over Wi-Fi connections vs. the mobile network

Device information
Technical information about your device, such as:

Phone brand and model
Operating system
Firmware version
Hardware capabilities
Language and locale
Battery state
Memory consumption
Time since last reboot

Location information
Unless you have disabled the collection through the app settings, we collect your location data when we measure the items above. For example, we know your rough location from the phone mast and Wi-Fi hotspot your phone is using. When your phone or one of your apps is using GPS location data, we use that to assess location more precisely and sometimes your speed and direction of travel if available with GPS information.

Usage of My Vodafone app

Information about the performance and use of the My Vodafone app, for example when and how many times the app has been used, your choices and journeys within the app, app version, last update, application ID and device make and model.

WHAT INFORMATION WE DON’T COLLECT

We understand that some of the information we collect may be seen as sensitive. Therefore, we have designed the app to reduce the sensitivity of the collected information. For example, we don’t collect information about:

Numbers you dial or receive calls from
Sender or receiver information from texts, emails or internet chat messaging on your device
Any content of your communications, such as texts, emails or chat content or your browsing history
Information about which features of the apps you use, or what content you send, receive or otherwise consume through an app

HOW WE USE YOUR PERSONAL INFORMATION

In addition to using the data to the extent necessary to provide you with the services you've requested - for example to show you how much data an app consumes - we also use the data to help us improve our networks and services, to make personalised recommendations to you and to conduct big data analytics.

Helping us improve our networks and services
We analyse the collected information to diagnose connectivity, coverage or connection quality problems, understand connectivity needs from the usage of mobile data, Wi-Fi and apps, and use such insights to make improvements to our network and services. This may include, for example:

Improving the quality of the network, for example through better understanding about the exact areas with low network performance or areas of high consumption of data - this helps us prioritise new site implementation and otherwise improve network performance
Helping us deal with performance issues caused by poorly performing devices
Improving our commercial models and offers based on improved understanding of the patterns related to the use of apps and connection quality
Improving the performance and design of My Vodafone by understanding which features of the app are popular and how those features perform on different types of devices

All personal identifiers are removed in the app before sending such information to Vodafone and we process the collected information anonymously. We do not intend to use the information to identify you or any other person personally and we have in place appropriate technical and organisational measures to prevent this from happening.

Providing you with personalised assistance and recommendations

We may use the collected information to help us provide more personalised marketing communications to you. We may, for example:

Recommend a new or a different bundle for you based on the way you use your connectivity services
Recommend upgrades to your device

We may combine the collected information with other information we may hold about you.

If you have chosen to provide us with information without being personally identified, all personal identifiers are removed in the app before sending such information to Vodafone – we then process the collected information anonymously. We do not intend to use the information to identify you or any other person personally and we have in place appropriate technical and organisational measures to prevent that from happening.

Conducting “Big Data Analytics”

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets to uncover hidden patterns and hither to unrevealed trends. At Vodafone we take governance of big data analytics seriously. Our data scientists are required to sign up to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is anonymised or de-identified at the appropriate stage in the process.

WHAT CHOICES DO YOU HAVE?

Vodafone considers privacy and data protection as a very important matter and we are committed to respect and protect them. Vodafone collects and processes data in order to provide a better service and to personalize it according to your preferences. Vodafone also offers you choices and control over what information you are willing to share from your device.

You may choose to:

Disable the sending of personal information about the quality and use of your connectivity services, location and apps
Disable the sending of any information about the quality and use of your connectivity services, location and apps
Disable the sending of information about your use of My Vodafone
Disable push-notifications

Please note: If you disable push notifications, we may still send you marketing texts or emails, or conduct telemarketing if we have your permission to do so. You can get in touch with us to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post).

We need your consent to contact you for marketing and profiling purposes. However, note that you can manage and withdraw your consent at any time by visiting the App or any of our stores.

For further information about your data rights, visit our main privacy statement at www.vodafone.com.

HOW DO YOU PROTECT MY DATA?

Vodafone takes technical and organisational security measures as required by law and by industry standards to protect your personal data from unauthorised access, use or disclosure. We take steps to ensure that we only use your personal information as described in this privacy supplement and to honour the choices that you have made. We only partner with service providers who provide the same level of information security as you can expect from Vodafone.

FOR HOW LONG DO YOU KEEP MY DATA?

For information about other data retention with Vodafone, please refer to our general privacy policy.

If you have further questions about this privacy supplement or how we process your information, please contact alfunc.aksprivacy@vodafone.com. We will do our best to help you, but if our answer is not satisfactory, you can contact the Office of the Commissioner for the Right to Information and Personal Data Protection (IDP) – their contact details can be found at info@idp.al.

Juth App

GENERAL INFORMATION

This privacy supplement gives some additional information specific to the Juth App (‘App’) to help you understand the information that is collected by the App and how it will be used. For general information about how we process your data as part of the services we provide to you, please see our main Privacy Policy.

Last updated: 15 May 2022

Who we are

How to contact us

Your opinion matters to us – if you have any questions about our privacy supplement, you can email us at: alfunc.askprivacy@vodafone.com or you can mail our privacy team at the postal address:

Privacy Officer

Vodafone Albania

Autostrada Tiranë-Durrës

Rr: ‘Pavarësia’, Nr. 61,

Kashar, Tiranë, Albania

PERSONAL INFORMATION WE COLLECT ABOUT YOU

Information about your account in the app:

Your personal data such as: phone number and/or facebook account data used to create and maintain your account will be processed in order to allow your identification while using the application.

Information about your interactions with us:
When you use the basic features of Juth app, for example checking your billing details, viewing your data plans, viewing information about how much data a particular app is consuming, or interacting with our customer care or using our GigaMarket, information about such interactions are recorded on our servers.

Information about the quality and use of your connectivity services and apps:
Unless you have disabled information collection through the app settings, Juth app will regularly send us information about coverage, connectivity and data usage relating to your connectivity services, your location, as well as information about your device, as explained in more detail below.

The percentage of time your phone is on the network
Signal strength
Areas of limited or no service
Quality of the mobile coverage (2G, 3G, 4G)
Call duration
How the call ends
Regular tests of whether your device can connect to the internet
Your upload and download speed
How long it takes to set up a connection to the internet
Hourly data use
How much data your phone uses when it's in standby mode
How much data goes over Wi-Fi connections vs. the mobile network

Device information
Technical information about your device, such as:

Phone brand and model
Operating system
Firmware version
Hardware capabilities
Language and locale
Battery state
Memory consumption
Time since last reboot

Usage of Juth app

Information about the performance and use of the Juth app, for example when and how many times the app has been used, your choices and journeys within the app, app version, last update, application ID and device make and model.

WHAT INFORMATION WE DON’T COLLECT

Numbers you dial or receive calls from
Sender or receiver information from texts, emails or internet chat messaging on your device
Any content of your communications, such as texts, emails or chat content or your browsing history
Information about which features of the apps you use, or what content you send, receive or otherwise consume through an app

HOW WE USE YOUR PERSONAL INFORMATION

Improving the quality of the network, for example through better understanding about the exact areas with low network performance or areas of high consumption of data - this helps us prioritise new site implementation and otherwise improve network performance
Helping us deal with performance issues caused by poorly performing devices
Improving our commercial models and offers based on improved understanding of the patterns related to the use of apps and connection quality
Improving the performance and design of Juth app by understanding which features of the app are popular and how those features perform on different types of devices

Providing you with personalised assistance and recommendations

We may use the collected information to help us provide more personalised marketing communications to you. We may, for example:

Recommend a new or a different bundle for you based on the way you use your connectivity services
Recommend upgrades to your device

We may combine the collected information with other information we may hold about you.

Conducting “Big Data Analytics”

WHAT CHOICES DO YOU HAVE?

You may choose to:

Disable the sending of personal information about the quality and use of your connectivity services, location and apps
Disable the sending of any information about the quality and use of your connectivity services, location and apps
Disable the sending of information about your use of Juth app
Disable push-notifications

We need your consent to contact you for marketing and profiling purposes. However, note that you can manage and withdraw your consent at any time by visiting the App or any of our stores.

For further information about your data rights, visit our main privacy statement at www.vodafone.com.

HOW DO YOU PROTECT MY DATA?

FOR HOW LONG DO YOU KEEP MY DATA?

For information about other data retention with Vodafone, please refer to our general privacy policy.

If you are not interested on your personal data being processed for the purposes described on the privacy supplement you have the right to request the deletion of the data by sending a written request at the email address alfunc.aksprivacy@vodafone.com ose by courier to: Autostrada Tiranë-Durrës, Rr. “Pavarësia”, Nr. 61, Kashar, Tiranë, Shqipëri.

eBiznes nga Vodafone

Privacy Statement

eBusiness by Vodafone

This privacy notice provides general information about the processing carried out for the eBusiness application services by Vodafone, to help you understand how we collect, use and share your information from the use of this application. More information about how Vodafone processes personal data for the provision of its services can be found in the Privacy Policy published on our website. https://www.vodafone.al/informacion-ligjor/informacion-i-pergjithshem-ligjor/rregullore-e-privatesise/.

Information about us

Who We Are

“Vodafone Albania” sha, Albanian legal entity, part of the group “Vodafone Group” Plc, with main business address at: Autostrada Tirana-Durres, Rr. “Pavaresia”, No. 61, Kashar, Tirana, Albania. Registered with the National Business Center, identified with NIPT number K11715005L. “Vodafone Albania” is also registered as a controlling subject at the Office of the Commissioner for the Right to Information and Protection of Personal Data (IDP) in accordance with the requirements of Law no. 9887, dated 10.03.2008, “On the Protection of Personal Data”, as amended.

How to contact us

To contact us, write to us at the postal address: Autostrada Tirana-Durrës, Rr. “Pavaresia” No. 61, Kashar, Tirana, Albania; or write to us at the email address: alfunc.askprivacy@vodafone.com.

Our principles

Vodafone considers the protection of privacy and your personal data as a matter of particular importance, so it is committed every day to rigorously implement the entire legal framework for their protection and respect, as defined by the Constitution of the Republic of Albania. Law No. 9887 dated 10.03.2008 “On Protection of Personal Data” as amended, Law No. 9918 dated 19.05.2008 “On Electronic and Postal Communications” as amended as well as other bylaws issued in their implementation.

Personal data protection is based on: a) fair and legal processing; b) the collection for specific, clearly defined, legitimate purposes and on the processing in accordance with these purposes; c) the sufficiency of the data, which must be related to the purpose of the processing and not exceed this purpose; d) the accuracy that the data must have and, when necessary, must be updated; every reasonable step must be taken to delete or correct inaccurate or incomplete data, in relation to the purpose for which it was collected or for which it is further processed; e) keeping it in a form that allows the identification of data subjects for a time, but not longer than is necessary for the purpose for which they were collected or further processed.

At the same time, Vodafone is aware that its customers need to have information about how their personal data is handled. Therefore, the purpose of this statement is to inform you how Vodafone Albania manages your personal data.

Personal information we may collect

Vodafone collects personal data about you directly at the time of registration of your SIM card necessary for the operation of the application as well as data collected as a result of your interaction/use of this application.

2.1 Service activation data

Vodafone processes the personal data of the users of its electronic communications services, which include first name, last name, address, ID number, registration certificate number (NIPT), telephone number and email address. These data are necessary for the conclusion and fulfillment of the subscription agreement between the parties as well as for your identification as a subscriber in accordance with the requirements of Law 9918 dated 19.05.2008 “On Electronic and Postal Communications”. These data is mandatory to enable the activation of the service and your connection to the network.

2.2 Application usage data

In order to provide the service Vodafone collects personal data about you also from your use of the application. These data serve for the creation and maintenance of your profile necessary to access the eBusiness application from Vodafone as well as other mandatory data to be registered as a result of the implementation of Law 87/2019, “On the invoice and traffic monitoring system” as may be the daily transactions you perform.

We may also collect data related to the performance and use of the application on your device, such as the version of the application you are using, its last update, and the make and model of your device.

2.3 Data about service coverage and traffic generated

Vodafone processes telephone traffic data that is necessary to enable the provision of electronic communications services. Vodafone Albania’s main role in mobile telephony is to ensure the connection of your device. In order for you to be able to surf the Internet, we need to process data such as your phone number, so that we can know the traffic generated for reasons such as billing. We may also collect data generated through the use of your device; for example signal quality, coverage quality, upload/download speed, time needed to connect to the network, time, duration, and date of connection whenever you use it. This data is necessary to provide and improve the quality of the Internet service and the services that this application offers.

Purpose of data processing

In accordance with what we set out above, Vodafone processes the personal data collected as a result of the use of the eBusiness product by Vodafone for the purposes set out below:

For fulfilling the obligations of the contracts in which you are a contractual party with Vodafone, such as: processing identification data for your network registration, traffic data or data of the packages you have chosen for billing purposes, data of transactions for the correct operation of the application.
To maintain your profile in the application which enables you to safely access and use the eBusiness application by Vodafone.
For Vodafone’s legitimate purposes, such as the protection and detection of fraud, to protect you and detect misuse or damage to our network, as well as to maintain the security of the system as a whole.
For the fulfillment of the obligations arising from the legal framework in force in the Republic of Albania, in particular the obligations arising as a result of the implementation of Law 9918 dated 19.05.2008 “On Electronic and Postal Communications” and no. 87/2019, “On the bill and traffic monitoring system”.
Protecting our networks and managing call volumes, messages and other uses of our networks. For example, we identify peak periods so we can try to ensure networks can handle the volume at those hours.
To provide you with customer service in cases where you contact us as a result of a lack of service or in relation to problems you may encounter using the application.
To offer you additional commercial services in compliance with the implementation of the contract, such as the communication of commercial services. In cases where these communications take place by electronic means and without human intervention, Vodafone always requires your prior consent, which you can revoke at any time.
To understand how you use our network, products and services. In this way we can review and improve them and develop more interesting and appropriate products and services, as well as personalize our products and services.
As a user of the application, we want to keep you informed about new and existing products and services, invite you to participate in market analysis or notify you about offers, promotions, prizes or competitions. We tailor these messages to you based on the types of products and services you have purchased from us or the information we have from your use of the application, provided you consent to us processing this information for this purpose.
Improving or offering new products and services. We collect anonymous, de-identified or aggregated information to improve service to everyone. This analytics data cannot be linked to you in any way. We use a variety of analytical methods including what is commonly known as Big Data Analytics. Big data analytics involves mathematically based analytical techniques for large and diverse sets of data to uncover hidden patterns and further undetected trends. At Vodafone, we are very serious about big data analysis. Our Data Specialists are bound by a Code of Ethics.

International sharing or transfer of data

For the purposes of providing and maintaining the service, Vodafone may share personal data with:

Vodafone group company, Vodafone Group Plc;
Partner or agents charged with the task of selling and providing these products;
Other companies that provide services on behalf of Vodafone to enable the operation of the eBusiness application;
Other companies that provide services for the maintenance and security of Vodafone’s operating systems;
Tax authorities or other law-enforcement bodies which are charged with the obligation to control the electronic invoice monitoring system;
Other law enforcement bodies which, based on the law, have the right to request information regarding the use of this service;

In any case, Vodafone verifies and imposes on the third parties with which it cooperates to ensure the appropriate level of storage and protection of personal data in accordance with the requirements of the law.

For the purposes of providing this service, Vodafone may carry out international transfers of personal data to countries that provide a sufficient level of security and protection of personal data according to the list approved by Decision no. 8, dated 31.10.2016 of the Commissioner for the Right to Information and Protection of Personal Data. In any case, Vodafone makes sure to have a contract that clearly defines the obligations of the parties during data transfer.

Personal data retention period

Personal data will be stored for as long as is necessary to fulfill the main purpose for which it was collected. Data retention periods will be in full compliance with the legal framework in force.

We are legally obliged to store contractual data for a period of 10 years from the moment of disconnection of the service (limitation period for contractual obligations). Billing data will be stored in accordance with legal requirements for up to 10 years from the date of issue. While other data as a result of the use of the application (such as transactions carried out) will be stored in accordance with the terms of the package you have selected, which may be 12/24/36 months from the transaction. In some cases, some of the data that are not stored by Vodafone in principle, may be stored due to special circumstances that may result, e.g. judicial investigation.

Your rights

In full compliance with the requirements of Law no. 9887/2008 “On the Protection of Personal Data” amended in relation to the personal data that Vodafone processes, you have the following rights

The right to access – you have the right to request at any time information/confirmation whether or not your data is being processed and to request a copy of the data being processed;
The right to request blocking, correction or deletion – in case you become aware that the data is not regular, true or correct or has been collected and processed in violation of the law;
Automatic decision-making – you have the right to request not to be subject to decisions that cause legal effects on you or significantly affect you when the decision is based on automatic data processing.
The right to object - you have the right to object at any time based on the law to the processing of data about you.
The right to complain - if you think that your rights, freedoms or legal interests for personal data have been violated, you can complain in writing.

All requests as above must be submitted in writing via mail to the following address:

Vodafone Albania, Autostrada Tiranë – Durrës, Rr. “Pavarësia”, nr. 61, Kashar, Tiranë;

In case of complaints, you can also use the email address alfunc.askprivacy@vodafone.com.

Within 30 days of receiving the request, Vodafone will send you the requested information or the reason for not providing or executing your request. In any case for the execution of requests, Vodafone may request additional information for your correct identification to avoid your information being disseminated to unauthorized persons.

In case of dissatisfaction with the handling of requests by Vodafone, you always have the right to contact the Office of the Commissioner for the Protection of Personal Data, at the address Rr. “Abdi Toptani”, n.d. 5, Tirana. For more information, visit the website of the Commissioner www.idp.al.

Miscellaneous

Vodafone Albania, aware of the importance and sensitivity of personal data, strictly respects the security measures provided for in Law No. 9887 dated 10.03.2008 “On the Protection of Personal Data”. This is achieved through the use of advanced and modern techniques to maintain its databases and computer systems. Likewise, Vodafone ensures that the transfer and recording of data is done with full security measures in full compliance with the relevant legislation.

This Privacy Statement should be read together with the Privacy Regulation published on the Vodafone Albania website as well as with the terms and conditions of the agreement for the provision of the eBusiness service. In case of inconsistency between the terms of this privacy statement and the terms of any product use agreement, the terms of that agreement will prevail.

You will be notified if this privacy statement is further updated.

The last update carried out on 20.01.2021.

NetPerform

Collection of Basic Information and Facts

This functionality collects information about the way your phone interacts with our network and services as described below. You may check your network speed as well as the speed of using it from your phone. We will give you tailored assistance and recommendations based on the quality and use of your connectivity.

Please keep in mind that as a Vodafone Albania customer, network speed control via Net Perform and the use of My Vodafone App on the Vodafone Albania network are free of charge.

Coverage, Connectivity and Data Usage

This application will capture statistics about your connectivity for calls, internet or data coverage (WiFi, 2G, 3G and 4G). This allows us to analyze connectivity or connectivity issues and make improvements to our network in your area.

We log:

The cell ID and location of the phone masts used and how you move between them, when your phone is active
Signal strength
Areas with limited or no service
Quality of the coverage (2G, 3G, 4G)
Your upload and download speeds
How long it takes to set up a connection to the internet
Wi-Fi connection quality

Device

So that we can evaluate the performance of different devices on our network and diagnose phone-related problems and the overall health of your phone, we log technical information such as:

Phone brand and model
Operating system
Firmware version
Hardware capabilities

Location

Unless you have disabled data collection through the app settings, we collect your location data when we perform unit measurements as above. For example, we know your approximate location from the phone mast and Wi-Fi hotspot your phone is using. When your phone or one of your apps is using GPS location data, we use that to accurately determine your location and sometimes your speed and direction of travel if available via GPS information. Location data can also be gathered even if you are not using the application.

Anonymous Data/Sensitive Information we do not collect

The network and device improvements for which this application is designed do not require personal information. This means we do not log personal information as all network data is anonymized by the application before it is sent to Vodafone.

This app does not log numbers you dial or that dial you;
This app does not log any content of your communications;
This app does not log content, text information of sender or recipient messages on your device.

You can always manage the Speed Check settings via the ‘Settings’ menu à Privacy.

Data Protection and Control

The processing of the information required for the provision of service through the application is carried out in compliance with the Law No. 9918, dated 19.05.2008, ‘On Electronic Communications in the Republic of Albania’ and Law No. 9887, dated 10.03.2008, ‘On the Protection of Personal Data’, and the regulatory framework as updated from time to time by the Commissioner for the Right of Information and Protection of Personal Data. For a more detailed information on the data processing carried out by Vodafone and data subject rights, please visit our Privacy Policy at www.vodafone.al.

How we Protect your Data

Vodafone recognizes the importance of security of your personal data and your electronic exchanges. For this reason, Vodafone has taken all necessary technical and organizational measures to ensure the maximum level of security in compliance with the Albanian laws in force on the protection of personal data. All information related to your personal data is secure and confidential.

Security
Encryption of your Username (Phone Number) and Password

How Long do we Keep your Data for?

Detailed information about the quality and use of your connectivity services, location and apps is kept no longer than 14 months after it has been collected.
Vodafone may retain aggregated and statistical reports that have been generated using the information listed above for a longer period, but as these reports do not identify you as a user, they will not be used in a way that impacts your privacy.

For information regarding the retention of other Vodafone data, please refer to our general privacy policy.

Speed Checker

This functionality gives you the ability to check how fast you receive information from the internet and send information from your device to the internet. In order for this functionality to check the speed of your internet, you will be requested to allow My Vodafone App to access your location in your device’s settings. In order to check your network speed, enable network optimization in My Vodafone App settings; like this you help us improve your experience by testing the quality and use of your connectivity services.

Vodafone Secure Net

With this statement we wish to inform you regarding the processing of your personal data when using the Vodafone Secure Net service through the respective application (hereinafter the "Service").

Vodafone puts a great emphasis on the protection of your personal data and adheres to the principle of transparency regarding their processing. Note that this information relates to the processing of your personal data for the provision of the Service. For general information about how we process your personal data as part of providing mobile connectivity, please read our main privacy policy here.

Who we are

We are Vodafone Albania SH.A, a member of the Vodafone Group (hereinafter referred to as "Vodafone" or "Company”). The company’s registered office is at Autostrada Tiranë-Durrës, Rr. “Pavarësia”, Nr. 61, Kashar, Tiranë, Albania.

Definitions

In this privacy statement:

"Vodafone/we/us/our" means Vodafone Albania
"Third party" means someone who is not your or us; and
"Vodafone Group" means Vodafone Group Plc and any company or other organization in which Vodafone Group Plc owns more than 15% of the share capital.

How to contact us

Your opinion is important to us. If you have any queries about this Privacy Statement, please email us at: alfunc.askprivacy@vodafone.com.

Personal information we collect about you

The types of information we process about you and any devices you register with the service when you use Secure Net and the corresponding application are:

Data that is necessary for the use of the Service, such as the URLs (websites) that you navigate in order to protect you from malicious sites and malware
Your phone number, tariff information and price plan
Data that is necessary for your identification in the Service, i.e. your credentials and similar security information
Information about your mobile device each time you use the application. For example, we may collect information about the type of mobile device you are using and the unique device ID (for example, the device's IMEI number, mobile number or MAC address of the device's wireless network interface) and
If you enable the “Find and Ring” feature, your device's location data (depending on your connection, GPS location data, WiFi location data, and your device's network location data) and your email address for account recovery purposes.

We also collect information about how you use our products and services, such as:

Details of your use of our services - for example, we can see whether or not a site has been blocked and keep a limited record of this information for customer service purposes (see how long we store your personal information) or how often you interact with our online portal; and
We also collect anonymous analytics information on how you use the Secure Net App to improve your experience and resolve any issues (for example, we can see whether certain functionalities are not working properly and fix them).

When we collect your personal information

We collect your personal information when:

You browse the internet on a mobile connection with any of your devices when you have an active subscription to the Service;
You use the application or online Portal (where you can see what has been blocked); and
You activate and use the “Find and Ring” function.

Vodafone collects and processes your personal data based on the following legal bases:

Execution of a contract: Vodafone processes data that are necessary for the activation and use of the Service, in accordance with the Terms and Conditions of the Service.
Vodafone’s legitimate business interests: In support of Vodafone's legitimate interests, we process your personal data to prevent fraud, maintain the security of our network and services, and improve our services. Whenever we rely on this lawful basis for the processing of your data, we evaluate our legitimate interests to ensure that they do not override your rights. In addition, in some cases you have the right to object to this processing. For more information, read the Your Rights section of this Statement.
Compliance with legal obligations, including for example accounting and tax requirements,
Consent provided in cases where Vodafone does not rely on another legal basis. We ask for your free and explicit consent, which you can withdraw at any time. For example, we need your consent to process the contents of your communications in order to detect and block any security threats, or to process your location data for the purposes of the “Find and Ring” function. You can choose to turn off the Find and Ring functionality at any time through the app settings.

How we use your personal information

To provide you with services – In order for us to protect you from security threats and apply any parental controls you may have set, we view your browsing activity (URLs)
In the case of “Find and Ring”, Vodafone uses your email address to retrieve your account and location data so you can find your device.
Profiling & Automated Decision – Our threat monitoring is based on profiling and automated decisions; for example, we block websites based on the information we have gathered. You can, however, visit your portal or App and view why something has been blocked (e.g. if it was malicious or contained malware).

How we share your personal information

Recipients of your personal data are third parties with which we cooperate to provide and support the Service as well as third parties or entities to which notification is necessary to comply with any applicable law or other legal or regulatory requirement. In any case, as regards the general disclosure of your data, the provisions of the Privacy Policy apply.

International data transfers

We transfer your personal data for the purpose of providing the Service to our contractors, including other Vodafone Group companies located in the EU, in accordance with the applicable Albanian legislation.

How long do we keep your personal information?

Vodafone stores your information for as long as the Service is active and then deletes them, unless there is a legal obligation, legal interest or any legal reason for keeping them.

For example, Vodafone will retain your email address as long as you continue to use the “Find and Ring” feature. We will keep the location data of your device for a maximum of 24 hours. After this time, the data is deleted and no location history is retained.

Keeping your personal information secure

We have specialized security teams that constantly monitor and improve the measures we take to protect your personal information from unauthorized access, accidental loss, disclosure or destruction. More information on this topic can be found here.

Your Rights

According to the local legislation, you have the following rights:

Right to access personal data – You have the right to be informed, on the one hand, whether your personal data is being processed by Vodafone and, on the other hand, to receive further information about the processing carried out;
Right to request the blocking, correction or deletion of personal data – You have the right to request the correction of any inaccurate personal data or the right to request the deletion of your personal data and immediate cessation of processing, if your data is being collected and processed in violation of the law;
Right to object – You have the right, in certain circumstances to Vodafone processing your personal data;
Right to revoke a given consent – without this revocation affecting the legality of the processing of personal data that took place before this revocation.

More information about your rights and how to exercise your rights can be found here.

In the event that you feel that your request has not been sufficiently satisfied and that the protection of your personal data is in any way affected, you have the right to contact the Office of the Commissioner for Personal Data Protection at this address: Rr. “Abdi Toptani”, nd. 5, Tirane. For more information, visit the Commissioner’s website: www.idp.al.

Smart Fleet

Privacy Statement

Smart Fleet by Vodafone

This privacy notice provides general information about the personal data processing carried out for the Smart Fleet application services by Vodafone, to help you understand how we collect, use and share your information from the use of this application. More information about how Vodafone processes personal data for the provision of its services can be found in the Privacy Policy published on our website. https://www.vodafone.al/informacion-ligjor/informacion-i-pergjithshem-ligjor/rregullore-e-privatesise/.

Information about us

Who We Are

How to contact us

To contact us, write to us at the postal address: Autostrada Tirana-Durrës, Rr. “Pavaresia” No. 61, Kashar, Tirana, Albania; or write to us at the email address: alfunc.askprivacy@vodafone.com.

Our principles

Personal information we may collect

2.1 Service activation data

Vodafone processes the personal data of the users of its electronic communications services, which include first name, last name, address, ID number, registration certificate number (NIPT), telephone number, email address, legal representative data such as name, surname, ID number, fleet vehicle license plates. These data are necessary for the conclusion and fulfillment of the subscription agreement between the parties as well as for your identification as a subscriber in accordance with the requirements of Law 9918 dated 19.05.2008 “On Electronic and Postal Communications”. These data is mandatory to enable the activation of the service.

2.2 Application usage data

To enable the provision of the service through the sensors that are installed in your vehicle depending on the selected package, Vodafone stores the following data:

1. Data on the location of the vehicle

2. Name of the vehicle;

3. Vehicle status (parked, moving, stopped)

4. The route described by the vehicle

5. Vehicle temperature

6. Seat belt status

7. Car door status

8. Engine status

The above data is stored to enable the provision of the service and Vodafone does not process this data for any other purpose. We may also collect data related to the performance and use of the application on your device, such as the version of the application you are using, its last update, and the make and model of your device.

2.3 Data about service coverage

Vodafone may also collect data generated through the use of your device; for example signal quality, coverage quality, upload/download speed, time needed to connect to the network, time, duration, and date of connection whenever you use it. This data is necessary to provide and improve the quality of the Internet service and the services that this application offers.

Purpose of data processing

In accordance with what we set out above, Vodafone processes the personal data collected as a result of the use of the Smart Fleet product by Vodafone for the purposes set out below:

For fulfilling the obligations of the contracts in which you are a contractual party with Vodafone, such as: processing identification data for your registration, payment data for billing purposes and data regarding the correct operation of the Smart Fleet service
To maintain your profile in the application which enables you to safely access and use the Smart Fleet application from Vodafone.
For Vodafone’s legitimate purposes, such as the protection and detection of fraud, to protect you and detect misuse or damage to our network, as well as to maintain the security of the system as a whole.
For the fulfillment of the obligations arising from the legal framework in force in the Republic of Albania, in particular the obligations arising as a result of the implementation of Law 9918 dated 19.05.2008 “On Electronic and Postal Communications”
Protecting our networks and managing call volumes, messages and other uses of our networks. For example, we identify peak periods so we can try to ensure networks can handle the volume at those hours.
To provide you with customer service in cases where you contact us as a result of a lack of service or in relation to problems you may encounter using the service.
To offer you additional commercial services in compliance with the implementation of the contract, such as the communication of commercial services. In cases where these communications take place by electronic means and without human intervention, Vodafone always requires your prior consent, which you can revoke at any time.
To understand how you use our network, products and services. In this way we can review and improve them and develop more interesting and appropriate products and services, as well as personalize our products and services.
As a user of the application, we want to keep you informed about new and existing products and services, invite you to participate in market analysis or notify you about offers, promotions, prizes or competitions. We tailor these messages to you based on the types of products and services you have purchased from us or the information we have from your use of the application, provided you consent to us processing this information for this purpose.
Improving or offering new products and services. We collect anonymous, de-identified or aggregated information to improve service to everyone. This analytics data cannot be linked to you in any way. We use a variety of analytical methods including what is commonly known as Big Data Analytics. Big data analytics involves mathematically based analytical techniques for large and diverse sets of data to uncover hidden patterns and further undetected trends. At Vodafone, we are very serious about big data analysis. Our Data Specialists are bound by a Code of Ethics.

International sharing or transfer of data

For the purposes of providing and maintaining the service, Vodafone may share personal data with:

Vodafone group company, Vodafone Group Plc;
Partner or agents charged with the task of selling and providing these products;
Other companies that provide services for the maintenance and security of Vodafone’s operating systems;
Law enforcement bodies which, based on the law, have the right to request information regarding the use of this service;

Personal data retention period

Personal data will be stored for as long as is necessary to fulfill the main purpose for which it was collected. Data retention periods will be in full compliance with the legal framework in force.

We are legally obliged to store contractual data for a period of 10 years from the moment of disconnection of the service (limitation period for contractual obligations). Billing data will be stored in accordance with legal requirements for up to 10 years from the date of issue. While other data as a result of the use of the application (such as location of vehicles) will be stored in accordance with the contractual terms of the contract signed between you and Vodafone. In any case this data are not stored for more than 12 months from the termination of the contract. In some cases, some of the data that are not stored by Vodafone in principle, may be stored due to special circumstances that may result, e.g. judicial investigation.

Your rights

In full compliance with the requirements of Law no. 9887/2008 “On the Protection of Personal Data” amended in relation to the personal data that Vodafone processes, you have the following rights

The right to access – you have the right to request at any time information/confirmation whether or not your data is being processed and to request a copy of the data being processed;
The right to request blocking, correction or deletion – in case you become aware that the data is not regular, true or correct or has been collected and processed in violation of the law;
Automatic decision-making – you have the right to request not to be subject to decisions that cause legal effects on you or significantly affect you when the decision is based on automatic data processing.
The right to object - you have the right to object at any time based on the law to the processing of data about you.
The right to complain - if you think that your rights, freedoms or legal interests for personal data have been violated, you can complain in writing.

All requests as above must be submitted in writing via mail to the following address:

Vodafone Albania, Autostrada Tiranë – Durrës, Rr. “Pavarësia”, nr. 61, Kashar, Tiranë;

In case of complaints, you can also use the email address alfunc.askprivacy@vodafone.com.

Miscellaneous

This Privacy Statement should be read together with the Privacy Regulation published on the Vodafone Albania website as well as with the terms and conditions of the agreement for the provision of the Smart Fleet service. In case of inconsistency between the terms of this privacy statement and the terms of any product use agreement, the terms of that agreement will prevail.

You will be notified if this privacy statement is further updated.

The last update carried out on 21.04.2021.

Tirana ime

Privacy Policy Application Tirana IME

This privacy notice provides general information about the processing performed for the services of the application Tirana Ime, to help you understand how we collect, use and exchange your information from the use of this application.

1. Information about us

1.1 Who We Are

Vodafone Albania sh.a, Albanian legal entity, part of the group Vodafone Group Plc, with the main address of the activity in: Autostrada Tirana-Durres, Rr. “Pavaresia”, no. 61, Kashar, Tirana, Albania. Registered with the National Business Center, identified by NIPT number K11715005L. Vodafone Albania is also registered as a controlling entity at the Office of the Commissioner for the Right to Information and Personal Data Protection (IDP) in accordance with the requirements of Law no. 9887, dated 10.03.2008, “On the Protection of Personal Data”, as amended.

The Municipality of Tirana is a public body that is organized and functions in support and implementation of Law no. 139/2015, “On local self-government”, Law no. 115/2014, “On the administrative-territorial division of local government units”, as amended, the internal regulation on the organization, functioning, duties and responsibilities of the administration of the Municipality of Tirana, as well as any legal and bylaws in force that regulates the exercise of rights and fulfillment of obligations by local self-government units.

1.2 How to contact us

To contact Vodafone Albania write to us at the postal address: Autostrada Tiranë-Durrës, Rr. “Pavaresia”, no. 61, Kashar, Tirana, Albania; or write to us at the email address: alfunc.askprivacy@vodafone.com.

To contact the Municipality of Tirana, write to us at the postal address: Sheshi “Skënderbej”, nd. 2, Municipality of Tirana, Tirana, Albania; or write to us at the email address: info@tirana.al.

1.3 Our principles

We consider the protection of your privacy and personal data as a matter of special importance and we are committed every day to rigorously implement the entire legal framework in their protection and respect, as defined by the Constitution of the Republic of Albania, Law No. 9887 dated 10.03.2008 “On the Protection of Personal Data” as amended, and other bylaws issued in their implementation.

The protection of personal data is based on: a) processing in a fair and lawful manner; b) in the collection for specific, clearly defined, legitimate purposes and in the processing in accordance with these purposes; c) the adequacy of the data, which must be related to the purpose of the processing and not to exceed this purpose; d) the accuracy of the data and, when necessary, their update; every reasonable step must be taken to delete or correct inaccurate or incomplete data, in relation to the purpose for which they were collected or for which they are further processed; e) in keeping it in such a form as to enable the identification of data subjects for a period of time, but not more than is necessary for the purpose for which they were collected or further processed.

At the same time we are aware that you need to have information on how your personal data is handled. Therefore, the object of this statement is to inform you how Vodafone Albania and the Municipality of Tirana administer your personal data from the use of this application.

2.Personal information we may collect and purpose of use

Vodafone and the Municipality of Tirana collect personal data about you directly at the moment you use the services “Report” or “Pay Parking”. Some of the details are required to enable quality service delivery and some are optional and you may choose not to make them available.

2.1 Data from the use of the “Report” service

If you choose to use the “Report” service to report to the Municipality of Tirana new construction works, incidents or various concerns that you encounter in the community where you live, you will be asked to categorize the type of reporting, provide information about the event you want to report or if you want to upload photos or videos to prove your reporting. You can choose to provide only a description or to upload photos/videos, the fulfillment of both conditions is not necessary for the operation of the service.

By using this service on your own will, you can choose to share with us the address where the event took place as well as other information such as your email address or phone number where we can contact you to inform you on the measures taken to solve the problem. This information is not mandatory, you can choose not to provide it but it would help the Municipality of Tirana in solving your problems.

2.2 Data from the use of the “Pay Parking” service

To enable the payment service “Pay Parking” we collect personal information about you such as phone number, license plate and the area in which you want to park. This data is needed to enable the service to be provided and to bill the value you have to pay for this service.

3. Data sharing

For the purposes of providing and maintaining the service, Vodafone and the Municipality of Tirana may share personal data only with other companies that provide services to enable the maintenance and security of the operating systems of this application. This data can also be shared with other law enforcement agencies which by law have the right to request information regarding the use of this service;

In any case we verify and impose on third parties with whom we cooperate to ensure the appropriate level of protection and protection of personal data in accordance with the requirements of law.

4. Deadline for storage of personal data

Personal data will be stored for as long as is necessary to fulfill the main purpose for which they were collected. Data retention deadlines will be in full compliance with the applicable legal framework.

For verification purposes in case of complaints for unfair application of fines the data on parking such as license plates and telephone number will be stored for a period of 12 months from the moment of sending the message and further anonymized. Other data that are not mandatory to be made available by you and that are related to reporting will be stored for a period of 13 months from the moment of reporting in order for the Municipality of Tirana to verify the resolution of concerns by the employees in charge of this issue and further will be deleted from the systems.

5. Your rights

In full compliance with the requirements of Law no. 9887/2008 “On the protection of personal data” as amended, in relation to personal data processed for the purposes of this application, you have the following rights:

Right of access - you have the right to request information/confirmation at any time whether or not your data is being processed and to request a copy of the data being processed;
The right to request blocking, correction or deletion - in case you become aware that the data are not regular, true or accurate or have been collected and processed in violation of the law;
Automatic decision-making - you have the right to request not to be subject to decisions that have legal effects on you or significantly affect you when the decision is based on automatic data processing.
The right to object - you have the right to object at any time based on the law to the processing of data about you.
The right to complain - if you feel that your rights, freedoms or legitimate interests in personal data have been violated you can complain in writing.

All requests as above must be submitted in writing by mail to the following addresses:

Vodafone Albania, Autostrada Tiranë – Durrës, Rr. “Pavarësia”, nr. 61, Kashar, Tiranë;
Bashkia Tiranë, sheshi “Skënderbej”, nd. 2, Tiranë;

In case of complaints you can also use the email address alfunc.askprivacy@vodafone.com or info@tirana.al.

Within 30 days of receiving the request we will send you the requested information or the reason for not submitting or not executing your request. In any case for the execution of requests we may request additional information for your correct identification to prevent your information from being shared to unauthorized persons.

In case of dissatisfaction with the handling of requests you have always the right to contact the Office of the Commissioner for Personal Data Protection, at the address Rr. “Abdi Toptani”, nd. 5, Tirana. For more information visit the Commissioner’s website www.idp.al.

6. Miscellaneous

Vodafone Albania and the Municipality of Tirana, aware of the importance and sensitivity of personal data, strictly respect the security measures provided in Law no. 9887 dated 10.03.2008 “On the Protection of Personal Data”. This is achieved through the use of advanced and modern technologies to maintain its databases and computer systems. We also take care that the transfer and registration of data is done with full security measures in full compliance with the relevant legislation.

This Privacy Policy should be read in conjunction with the Privacy Policy published on the Vodafone Albania website and the Privacy Policy published on the website of the Municipality of Tirana as well as the terms and conditions of the agreement for the provision of the Tirana Ime service. In the event of any discrepancy between the terms of this Privacy Statement and the terms of any agreement to use the Product, the terms of that Agreement shall prevail.

You will be notified in the event of further updating of this privacy policy.

Last updated on 03.02.2021.

Vodafone TV

This privacy supplement gives some additional information specific to Vodafone TV and the processing we do either when you watch TV on your set top box or the Vodafone TV App. For general information about how we process your data, including the data we process as part of providing broadband connectivity if you have purchased Vodafone TV as part of a package, visit our main Privacy Policy.

Last updated: March 2022

Who we are

We are Vodafone Albania Sh.A. and we are a member of Vodafone Group Plc.

In this privacy policy:

“we/us” means Vodafone Albania Sh.A.
“third party” means someone who is not you or us; and
“Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital.

Our registered office is at Autostrada Tiranë-Durrës, Rr. “Pavarësia”, Nr. 61, Kashar, Tiranë, Albania. Vodafone Albania is an entity registered at the National Business Centre (NIPT number K11715005L) and it is also registered as a controlling entity with the Office of the Commissioner for the Right to Information and Personal Data Protection (IDP) in accordance with the requirements of Law No. 9887, dated 10.03.2008, “On the Protection of Personal Data”, as amended.

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: alfunc.askprivacy@vodafone.com or you can write to our privacy team at:

Privacy Team

Vodafone Albania

Autostrada Tiranë-Durrës

Rr. “Pavarësia”, Nr. 61

Kashar, Tiranë,

Albania

Personal information we collect about you

Information we collect about you

The types of information we process about you when you watch TV on your set top box or through the App are:

Your name, address, date of birth and email address;
Your credential information such as passwords, hints and similar security information used for authentication and access to accounts and services;
Your account information, such as the TV plan you are on and the viewing profiles you have set up;
Your viewing history and the recommendations we show you;
Your viewing habits (such as when you Bookmark, Favourite or add a show to your Wishlist);
Customer care information through your contact with us, such as a note or recording of a call you make to one of our contact centres;
Information about your mobile device or set top box. For example, we collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface);
Information about your usage of the App, such as how often you use it; and
Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots where you are watching TV on a mobile device. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city.

We’ll also get information about how you use our products and services, such as:

The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services;
Details of your use of our services – for example, how popular content is with our customers and which content is most requested; and
We also collect anonymous analytics information on how our customers use the Vodafone TV App in order to improve your experience and troubleshoot.

When we collect your personal information

We collect your personal information when:

You first purchase Vodafone TV;
When you watch or purchase content provided by Vodafone TV or use the Vodafone TV App; or
You contact our customer care teams with a question or complaint.

Vodafone will process your personal data based on:

The performance of your contract or to enter into the contract and to take action on your requests. For example, we process your account information and payment details for monthly billing of the service.
Vodafone’s legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing when we have your consent, and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the ‘Your Rights’ section of this policy.
Compliance with a mandatory legal obligation, including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict usage of your data, which control the scope of legal assistance to be provided; or
Consent you provide where Vodafone does not rely on another legal basis. Consent is always presented to you separately and you can withdraw your consent at any time.

How we use your personal information

To provide you with your service

We use your data to provide you with the service you have purchased, such as:

Viewing, recording and accessing content;
Purchasing further content; and
Providing customer care and troubleshooting.

Profiling & automated decision making

We conduct profiling on your viewing habits; this data is not used for other purposes than recommending other shows and content that you might want to watch.

How we share your personal information

Where applicable, we share information about you with:

Companies in the Vodafone Group;
Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used;
Companies who are engaged to perform services for, or on behalf of, Vodafone Limited, or Vodafone Group;
Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies;
Debt collection agencies or other debt-recovery organisations;
Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law; or
A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.

We also share aggregate viewing information with content provider partners to understand how popular content is with our customers. For example, if we know that certain shows are popular, we’ll focus on getting similar content for you. This information does not identify you personally.

International data transfers

We do not transfer your data outside of the country, data is stored in Albania and in whichever local market of whom you are a customer.

How long we keep your personal information for

We’ll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. The data we collect for your recommendations, analytics and customer support is stored for 6 months.

We’ll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodafone services during this time if you haven’t opted out of receiving marketing communications from us. Once these bases have expired, we’ll delete that information.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

Your rights

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team at nakontaktoni@vodafone.com.

Right to correct personal data

If you are informed that the information held about you is not accurate, you have the right to request the correction of your personal data.

Right to access personal data

You have the right to request, at any time, information on your personal data held by Vodafone and to make a request for a copy of the personal data being processed.

Right to data portability

You have the right to request that your data is moved to another company.

Right to object to use of personal data

You have the right, in certain circumstances, to object to Vodafone processing of your personal information.

Right to erasure

Vodafone strives to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase personal data of yours that we hold. If you believe your personal data has been collected and processed in violation of the law, you have the right to request the deletion of your personal data as well as the immediate cessation of processing.

How to lodge a complaint

If you want to contact us about any of your rights or complain about how we use your information, contact our Customer Services team at nakontaktoni@vodafone.com.

If you are not satisfied with the handling of requests by Vodafone Albania, you always have the right to contact the Office of the Commissioner for Personal Data Protection at this address: Rr. “Abdi Toptani”, Nd. 5, 1001, Tiranë

For more information, visit the Commissioner’s website: www.idp.al.

Privacy and products