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Do I need a separate SIM card to use 3G services?
No, your existing SIM card will work absolutely fine till the time you have a 3G compatible phone & connected to Vodafone 3G network.
Do I need a separate handset to use 3G services?
Yes, in order to use 3G services you need to have a handset which is compatible with Vodafone 3G network, in case you handset is already 3G compatible then you don’t need to purchase a new phone. Different 3G handsets have different speed capabilities, we recommend that you use an HSPA enabled handset for the best experience.
How would I know if my handset is 3G compatible or not?
When you are in a Vodafone 3G network area & if your handset shows “3G” or “H” on the top of the screen next to the network signal bars means that your phone is 3G compatible & you can use the services. You must also ensure that the phone settings are not set to ‘2G only’, alternately you can also check on your handset manufacturer website or www.vodafone.in/3G or your device box
Also there are 2 types of handsets – WCDMA (R99) & HSPA.
WCDMA or R99 devices are 3G devices but support low 3G speeds up to a max of 384Kbps
HSPA devices are high speed devices & support anything from 3.6Mbps to 7.2Mbps depending on the device. We recommend that a user should upgrade the handset from WCDMA to HSPA for better speeds & experience.
What is Vodafone Mobile Broadband?
Vodafone Mobile Broadband is meant for accessing Internet and emails at anytime and from anywhere. Thus the Vodafone Mobile Broadband help us to work on the move with full email and web access .It provides simple and instant Internet access at mega fast speeds up to 14.4 Mbps. The Vodafone Mobile Broadband makes us free from messy wires, fixed line requirement, no need of Internet Cafés / Hot Spot to Access Internet. Thus your Lap top becomes truly mobile.
Can I connect my handset to my PC or laptop to use 3G services & access high speed Internet?
Connecting a handset to laptop or PC is called tethering, this is definitely possible on Vodafone 3G network with high speeds provided your device allows / supports tethering. The charges will be applicable as per the tariff plan activated.
Do I need a specific type of handset for making a video call or can I use my existing 3G compatible device?
In order to make a video call, it is very necessary that your handset should have a camera on the front side of the phone facing you & phone screen, these phones normally have dual cameras & are popularly known by dual camera phones, if your handset already has a front top camera then you don’t need a new / separate phone & can make video calls.
How much data usage do I consume when I make a video call?
Video call does not use data channels on Vodafone 3G network but accesses voice channels therefore you will not be consuming any data usage but get billed according to the number of minutes spoken multiplied by the rate per minute.
Is it necessary for both the parties to have a 3G phone & service to be to make & receive video calls?
Yes, it is necessary for both the parties to have a 3G phone with dual camera which supports video calling & both the phones are connected on Vodafone 3G network.
What do I do when I am unable to make a video call despite of having the required handset & Vodafone 3G network is connected?
In such a situation, you will first need to check if the person you are trying to call also has a video compatible 3G phone & even he is connected to the Vodafone 3G network & even if it is not connecting then you can call our Vodafone customer care service