What is 3G?
3G stands for third generation wireless. It is based on an International Telecommunication Union (ITU) initiative for a single global wireless standard called International Mobile Telecommunications-2000 (IMT-2000).
It enhances the service experience such as multimedia, high speed mobile broadband, Internet access with the ability to view video footage on your mobile handset. With a 3G phone and access to the Vodafone 3G network you can make video calls, watch live TV, access the high speed Internet, receive emails and download music tracks, as well as the usual voice call and messaging services found on a mobile phone.
Will 3G services be available for both prepaid & postpaid customers?
Yes, 3G services will be offered for both prepaid & postpaid customers.
Do I need a separate SIM card to use 3G services
No, your existing SIM card will work absolutely fine till the time you have a 3G compatible phone & connected to Vodafone 3G network.
Do I need a separate handset to use 3G services?
Yes, in order to use 3G services you need to have a handset which is compatible with Vodafone 3G network, in case you handset is already 3G compatible then you don’t need to purchase a new phone. Different 3G handsets have different speed capabilities, we recommend that you use an HSPA enabled handset for the best experience.
How would I know if my handset is 3G compatible or not?
When you are in a Vodafone 3G network area & if your handset shows “3G” or “H” on the top of the screen next to the network signal bars means that your phone is 3G compatible & you can use the services. You must also ensure that the phone settings are not set to ‘2G only’, alternately you can also check on your handset manufacturer website or click here where the list of 3G compatible phones will be published soon.
Also there are 2 types of handsets – WCDMA (R99) & HSPA.
WCDMA or R99 devices are 3G devices but support low 3G speeds up to a max of 384Kbps
HSPA devices are high speed devices & support anything from 3.6Mbps to 7.2Mbps depending on the device. We recommend that a user should upgrade the handset from WCDMA to HSPA for better speeds & experience
If I need a new 3G phone then do I need to purchase it only from Vodafone or any open market handset will also work fine?
It is not necessary to purchase a 3G device only from Vodafone; you can buy one from the open handset market but ensure that it is 3G HSPA+ compatible so that you can access high speeds internet up to 42 Mbps.
Do I need a specific type of handset for making a video call or can I use my existing 3G compatible device?
In order to make a video call, it is very necessary that your handset should have a camera on the front side of the phone facing you & phone screen, these phones normally have dual cameras & are popularly known by dual camera phones, if your handset already has a front top camera then you don’t need a new / separate phone & can make video calls.
How much data usage do I consume when I make a video call?
Video call does not use data channels on Vodafone 3G network but accesses voice channels therefore you will not be consuming any data usage but get billed according to the number of minutes spoken multiplied by the rate per minute
Is it necessary for both the parties to have a 3G phone & service to be to make & receive video calls?
Yes, it is necessary for both the parties to have a 3G phone with dual camera which supports video calling & both the phones are connected on Vodafone 3G network.
What do I do when I am unable to make a video call despite of having the required handset & Vodafone 3G network is connected?
In such a situation, you will first need to check if the person you are trying to call also has a video compatible 3G phone & even he is connected to the Vodafone 3G network & even if it is not connecting then you can call our Vodafone customer care service
Can I connect my handset to my PC or laptop to use 3G services & access high speed Internet?
Connecting a handset to laptop or PC is called tethering, this is definitely possible on Vodafone 3G network with high speeds provided your device allows / supports tethering. The charges will be applicable as per the tariff plan activated.
What is Vodafone Mobile Broadband?
Vodafone Mobile Broadband is meant for accessing Internet and emails at anytime and from anywhere. Thus the Vodafone Mobile Broadband help us to work on the move with full email and web access .It provides simple and instant Internet access at mega fast speeds. The Vodafone Mobile Broadband makes us free from messy wires, fixed line requirement, no need of Internet Cafés / Hot Spot to Access Internet. Thus your Lap top becomes truly mobile.
What are the benefits of 3G?
• Multimedia streaming & download
• High speed mobile broadband
• Video calling
• Mobile TV
• Download of large email attachments very fast
• Video call conference
What is the speed I will get on 3G while accessing Internet?
Practically, through Vodafone 3G network you may experiencen high Internet speed on you mobile or laptop, up to 42 Mbps.
How fast is 3G speed as compared to 2G?
Practically you will get 20 to 30 times faster speeds on Vodafone 3G network as compared to 2G.
When is Vodafone launching 3G services in Albania?
Vodafone will be launching 3G services in Albania by the first Quarter of 2011 (Jan, Feb, Mar).
Will 3G services be available across Albania or only in selected cities?
Vodafone Albania is committed to cover the Albanian territory with 3G network within a relatively short period. The 3G services will be available initially in Tirana and then, during the mid term roll-out to be followed by other cities such as Durrës, Elbasan, Fier, Shkodra, Vlora, thus covering within 18 months around 85.6% of the Albanian territory.
Will 3G work even while roaming?
Yes, 3G will not only work in your home network, Albania, but also while roaming abroad. Vodafone will continuously publish the list of the partner networks in countries where you will be able to use 3G services.