Customer Care Service

Do you have problems with your mobile? Do you want to change the ring tone of your phone, have you changed by mistake the message center number or the pin code, have you blocked incoming calls, do you want to transfer your calls to another phone and don’t know how to do it...
 
To all these questions and many others related to your mobile phone, a high qualified team is always ready to answer and has the privilege to serve you any moment, 24 hours per day, 365 days per year.
 
Customers of prepaid programs, Vodafone Card and Vodafone Club can call Customer Care directly by their mobile at 140* or 139** (or by a fixed line at 069 140 or 069 139).
If you are a contractual customer please call 140* or 144**. (From a fixed line call 069 140 or 069 144)  

 

   *  140 -  Free of charge
 **  139 for Vodafone Card Customers -  0.45 Lekë/sekondë (27 Lekë/minute, VAT inclusive. The minimum charge duration is 15 seconds.)
     139 for Vodafone Club Customers -  0.45 Lekë/sekondë (27 Lekë/3 minutes, VAT inclusive)
*** 144 -  0.249 Lekë/sec  (14.94 Lekë/3 minutes, VAT exclusive)

You may also email us at the following adresses:

 

For Vodafone Card and Vodafone Club customers:  vf-card&vf-club@vodafone.com

 

For contractual customers: vf-business@vodafone.com